Terms and conditions

Effective from 15.8.2023

SARI KETTUNEN ART FI17754626 (online shop) sells products to private persons and companies in Finland and the EU. We reserve all rights to change the terms and conditions, and the prices. All prices include the VAT.

Contact us

E-mail: info@34.88.79.200
Telephone: +358 40 823 5532
Address: Svinhufvudinkatu 23 A, FI-15110 Lahti, Finland

Orders

Orders are collected from the online shop by adding the products to the shopping cart. The order is confirmed by using the check-out functionality of the online shop to pay for the order. By confirming an order, you accept these terms and conditions, product pricing and shipping costs. A confirmation will be delivered to you by e-mail. The e-mail confirmation lists the products ordered and the price breakdown.

Payments

Visma Pay (Visma Payments Oy, business-id FI24865594) is the payment facilitator of the online shop. Visma Payments Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of Visma Pay. Visma Pay or Visma Payments Oy is shown as the receiver of your payment in the bank account listing and in your invoice. Paying with Visma Pay is safe. All information is exchanged through secured connections.

The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade.

Read more about Visma Pay: https://www.visma.fi/vismapay/

Payment methods

With Visma Pay you can pay your order by a Finnish internet banking account, a wallet, a payment card (credit/debit), an invoice or a partial payment. The following methods of payment are supported: Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards, Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Ålandsbanken, Jousto, Alisa Lasku, Alisa Yrityslasku, MobilePay, Masterpass, Pivo.

MobilePay: You can pay with your MobilePay wallet if you have allowed online payments in the settings of the MobilePay application. Payment via MobilePay takes place directly from the payment card linked to MobilePay. If charging the payment from the linked card fails, MobilePay can not be used in the online shop.

Pivo: Terms and conditions of Pivo can be found here: https://pivo.fi/kayttoehdot/pivon-kayttoehdot/

Jousto invoice and part-payment is a Finnish service for making purchases quickly and safely. Jousto is for private persons having their economy in balance. With Jousto you will get 30 days time to pay without interest or expenses. After you have received an invoice, you can decide to pay it at once or in parts. You can pay our purchase in up to 36 parts, starting from 9,90 eur/month. Expenses for Jousto part-payment are 3,90 eur/month and 19,90% interest. With Jousto you can pay purchases from 30 to 3000 eur. Aurajoki Nordic Oy issues the credit. Read more from www.jousto.com.

OP Lasku: A flexible invoice payment method. OP Lasku serves all Finnish banks’ customers. Suitable for online purchases of up to 5000 € with an interest-free payment term of 45 days. The instalment option adds flexibility to purchases. Your purchases are visible in one place so you can easily keep track of them. Invoices are sent to you by email. To use OP Lasku, you must be solvent and over 20 years old. More information available at: https://www.op.fi/henkiloasiakkaat/paivittaiset/maksaminen/op-lasku

Alisa Invoice is a flexible and safe payment method. The payment method is suitable for all consumers over the age of 20 for all types of purchases. If you wish, you can split the bill into smaller parts and pay back in up to 60 installments. You can find more information about Alisa Lasku at: https://www.alisapankki.fi/

Alisa Yrityslasku is a flexible and safe payment method for companies. The payment method is suitable for all finnish companies regardless of their corporate form. The buyer’s right to purchase is verified digitally and the purchase takes only a few minutes. The buyer can choose a suitable payment period from three different options: 14 days, 30 days or 60 days. You can find more information about Alisa Yrityslasku at: https://www.alisapankki.fi/

Contact Visma Pay

Visma Payments Oy (business-id FI24865594)
E-mail: helpdesk@vismapay.com
Telephone: +358 9 315 42 037 (workdays 9-16)
Address: Brahenkatu 4, 53100 Lappeenranta, Finland

Shipping

Orders are delivered by Posti Group Oyj (business ID FI15318644). We deliver orders by letter or package. A tracking code will be sent to you by email.

Orders are being shipped during workdays. The delivery time for products delivered from the warehouse is usually 1-3 business days + the transit time of the mail. Some of the products are made to order, in which case the delivery time is mentioned in the product description. Shipping costs are defined by the selected delivery method, possible extra services, shipment weight and size. The shipping costs can be seen in the check-out functionality before confirming the order.

Please inform us without a delay – at least within 14 days – in case a product has lost or damaged in shipping. The logistics company must be also informed regarding any products damaged in shipping.

Returns

The customer has a right to change or return ordered products during 14 days of receiving the order. The customer has a right to change or return all or part of the products in the order. The changed and returned products must be unused and in the original packaging. The products must be returned to the online stores premises or by post. The buyer is responsible for the return costs.If you wish to change or return products, please contact us first for the instructions. Please attach your name, contact details and your bank account number for receiving the refund.

The right of return does not apply to products that have been personalized according to the customer’s wishes.

Cancelling an order, defect liability and reclamations

The customer has right to cancel an order before the order is dispatched. The cancellation must be done in written by an e-mail to the online shop.

The online shop is liable for defects in the sold products according to the applicable law. Please contact the online shop immediately in a case of reclamation. The consumer has a right to file a dispute in the Consumer Disputes Board in a case of dispute between the online shop and the consumer.